News

2025/09/01
Notice Regarding Hotel Room and Lobby Renovations

Dear Valued Guests,
We would like to express our sincere gratitude for your continued patronage.

The Canal City Fukuoka Washington Hotel will temporarily close during the period outlined below to carry out renovation work on hotel rooms and the hotel lobby.

We sincerely apologize for any inconvenience this may cause and kindly ask for your understanding and cooperation. After the renovations, we look forward to welcoming you back to an upgraded, more comfortable, and refined environment.
Renovation Details
Renovation Period (Scheduled): April 1, 2026 (Wednesday) – October 31, 2026 (Saturday)
Temporary Closure Period (Scheduled): April 1, 2026 (Wednesday) – August 31, 2026 (Monday)
Scope of Work:
• Hotel room interior renovations
• Complete refurbishment of the lobby
• Replacement of various furnishings and equipment

Please note: The schedule is subject to change depending on construction progress. Updates will be announced on the official website as necessary.
Additional Information
• Reservations for stays after the hotel’s reopening will be announced via the official website and various booking sites once preparations are complete.
• During the closure period, our staff will continue to respond to telephone inquiries. Please feel free to contact us with any questions.
• Regular hotel operations will conclude after check-out and breakfast service on Monday, March 30, 2026.
Contact Information
Canal City Fukuoka Washington Hotel – Front Desk
TEL: +81-92-282-8800

2024/02/01
Warning about phishing scams.
We have confirmed that beginning in August of 2023, multiple mails were sent out by a third party disguising themselves as one of our group hotels. If you receive a mail supposedly from our group hotel(Washington Hotels,Hotel Gracery,Hotel Tavinos,Hotel Fuhita) that seems strange, requests you to reenter reservation numbers, or asks for credit card information, it may redirect you to a phishing site or expose you to illicit access, so please immediately delete the mail without accessing any link or viewing any attachment within it. Under no circumstances will our group hotels request credit card information or payment by email, except for instances in which you have made use of the hotel. We apologize for any concern that may have been caused for you, and request that you continue to remain aware of the possibility of scam mails.

*”Phishing” is the act of sending emails pretending to be another sender, and redirecting the receiver to a false website in order to gather personal information such as credit card numbers, account information (user ID, password, etc.) and other such important details.

2018/11/20
Notice of restarting our multi-language reservation system.

Thank you for your continued support of WHG Hotels.

Following the suspension of our multi-lingual reservation system on June 26 (Tuesday) earlier this year, we are happy to announce that the service can once again be used for reservations as of November 20 (Tuesday).
We apologize for any inconvenience while this service was unavailable.

For your convenience, we have prepared breakfast accommodation plans for customers who use our hotel by January 31, 2019, so please use it by all means.
Thank you again for your continued support of WHG Hotels. We hope to see you soon.

Notice.

Now reservation is suspended due to system error.
We apologize for the inconvenience.

We sincerely apologize for the inconvenience.
We ask for your patience until we restore the service.
For reservations, please contact us directly with the URL below.

http://en.whg-hotels.jp/contact-us/

Confirmation of contents of inquiries is done at 10: 00-17: 30 (Japan time) excluding weekends and holidays.
For inquiries received outside the above time, we will accept reception after the next business day. Please acknowledge it beforehand.

If there is an urgent inquiry, please contact the hotel individually Please contact us from the inquiry form.

https://fukuoka.washington-hotels.jp/faq/#cid_31

2018/06/27
Matters Related to Personal Data Breach due to Unauthorized Access to Multilingual Online Booking System Server
For details, please check from the following URL.

https://fujita-kanko.com/topic/notice-about-our-reservation-system/